That is a lengthy title for the fourth precept of Nonviolent Communication (NVC) as described by Marshall Rosenberg in the book of the same name. The first four precepts of NVC deal with self-expression, of which this is the final precept. The remaining four components (about which I am still reading) deal with how to receive other people’s self-expression.
Precept three deals with taking responsibility for our feelings, and that is what I focused on in my previous post. However, part of taking responsibility includes identifying what is needed. “By focusing attention on our own feelings and needs, we become conscious that our current feeling of hurt derives from a need…” (p. 50)
Precept four is all about how to make a request so that someone else will be able to assist with fulfilling a need. This is, perhaps, the most difficult part to the NVC process because inadvertently using inappropriate language could cause the request to backfire. For instance, a request should be asked for in a positive tone, using “clear, positive, concrete action language,” with care taken to avoid sounding like a demand is being made rather than a request. To accomplish this successfully, it is helpful for the person making the request to include not only their need but also the feelings they have that accompany the need.
One of the more useful tools of NVC was introduced in this chapter, that of the listener reflecting back to the speaker what the listener believes they heard. This is a way to make sure that the words and tone of the speaker are being correctly heard and understood. I have seen this approach used myriad times in school settings when a teacher asks a student to reflect back what has just been stated by the teacher. If the teacher is using this tool properly, it is a way to check both for understanding on the part of the student, and clarity of expression on the part of the teacher.
Rosenberg sums up NVC in nifty charts on pages 6-7 of the book. The four components inform the process, of which there are two parts. The first part is applying the components to oneself by “expressing honestly through the four components”; the second part is applying the components to others by “receiving empathically through the four components”. Ideally, this is a give-and-take conversation between two people, where each person is able to express themselves clearly and also take in what the other person has to share.
Four components of NVC:
The concrete actions we observe that affect our well-being
How we feel in relation to what we observe
The needs, values, desires, etc. that create our feelings
The concrete actions we request in order to enrich our lives